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This is an attractive gas fireplace. However, before purchasing one I urge the customer to open the door at the bottom of the fireplace, remove the panel and examine the mess behind. The rat's nest of wires is something not worthy of a high school science project. Also remove the battery tray on the right side. This should convince the customer to look for another unit. I purchased and installed the blower after installing the fireplace. It is not an easy job, in large part because the instructions are so poor.

View and Download Avalon Gas Stove & Fireplace brochure online. Avalon Gas Stove & Fireplace Inserts Brochure. Gas Stove & Fireplace Outdoor Fireplace pdf manual. Replacement parts for Travis Industries Avalon Gas Stoves, Fireplaces and Inserts.

I had to call customer service at least three times to get information not provided in the instructions. The blower is controlled by a thermostat. After the fireplace has been producing hot air for at least 30 minutes, the blower is activated. It remains on blowing cold air long after the fireplace flame has been turned off. Replacing the thermostat with different settings made it activate sooner, but the blower still remains on longer than it should.

All this and more I sent in a letter to the president of Travis Industries. He didn't even acknowledge receipt of my letter. Its going to be very difficult to service a high tech unit like Fireplace Xtrordinair if you are not a factory trained technician. The fans are meant to be installed prior to installation of the unit to avoid exactly the kind of difficulty you experienced. The call from consumers for gas fireplaces with IPI ignition was answered by Travis with this new Greensmart System which provides a large collection of features that are unrivaled by any other manufacturer today.

And provide fuel savings. That tangle of wires behind the dashboard gives you total control over all features of the fireplace, and the position of them is critical to heat transfer and longevity of the components they control. The blower is activated by a snap disc or thermodisc that supplies current once the operating temperature of the fireplace reaches 120 degrees. In some cases using a lower temp snap disc has been more preferable to certain customers. Remember that this is a variable speed blower that can be turned from low to high or off at any time desired.

I have been fighting with Travis Industries for a couple of years. Jasper Font Jack Daniels Free here. I'm trying to get them to take some accountability and stand behind one of their products: the Avalon 'Tree of Life' gas stove. Our stove has emitted noxious-smelling fumes since it was new, and we have not been able to tolerate using it for more than a few minutes at a time. I have had not luck with the store that sold me the stove. I paid a repairman to look at it, and he diagnosed 'bad paint'.

The crew that built our house burned the stove to cure the paint before we moved in; and, following the Travis service manager's direction, we have burned it another 8 consecutive hours (with doors and windows open to air out the stink). Nothing has helped. I have written numerous letters and had phone conversations with the service manager.all to no avail. The stove is very pretty but defective and useless. I need a replacement or a refund.

But nobody will help me. Carolyn Dowdy. Good luck trying to get by travis industries service managers, scott, and shawn. These 2 guys are smart mouths, who will not let you get any calls, or letters piast them.

Crossover Office 2010 Activation. I have been trying to contact the president of travis myself, due to a piece of garbage pettel stove. Each attempt was intercepted by scott, and shawn. The pellet stove has been replaced one time already after 1 month of use, as it kept turning itself off, burning out of control, the auger gets tight and makes the loudest noises, that wake you out of a sound sleep.

They cannot figure out whats wrong with the stove, so it was replaced one time already. The new one has even worse problems than the first. So now we have to replace it again this summer, hopefully after travis gets all the bugs worked out of the units.

Have no confidence they will fix the issues, but ill have to wait and see. As for travis standing behind their product, take your own chances, as they will fight you every step of the way. Im glad to see im not the only one who has problems getting travis to stand behind the product. They try their best to get past the one year warranty, so this way you have to pay for all repairs, and service, even though its 90% of the time, its travis's fault. They have had horrible issues with all of their products this year 2012-2-13. The biggest issue is getting them to take care of the issues.